By Monica E. Oss Concerns about productivity and workforce shortages go hand in hand. With talent hard to find and keep, every manager is concerned about how to get more value for customers from every team member. As I wrote last week, productivity is not just the domain of billable hours for clinical professionals and direct support staff (see Productivity—More Than Billable Hours). “Productivity”—more customer outputs for the inputs—applies to every position from the executive team to the administrative support team. There are many approaches to improving productivity—workflow redesign, process simplification, customer self-service, and more. Most of these approaches involve deploying new technology or…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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