With the winter Olympics starting, I am once again amazed at the smaller differences between who wins a medal and how does not. For example, in last summer's men's 50-meter freestyle swimming competition, Caeleb Dressel of the U.S. took the gold with the score 21.07 second—and Thom De Boer of the Netherlands came in 'last' at 21.79 seconds. What a difference a fraction of a second can make. The difference is all about optimization of performance—through diet, training and stretching, mental preparation, choice of swimwear, and more. This Olympic example applies to health and human service provider organizations. Small differences…
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