By Monica E. Oss Last week, at a meeting of C-suite executives of specialty provider organizations, the answer to one question surprised me. I asked if these executives thought they had a good set of metrics for tracking the success of their strategy. Very few said “yes.” Why is that? In a subsequent discussion, James Stewart, Chief Executive Officer of Grafton Integrated Health Network and OPEN MINDS Advisory Board member; and Grafton’s Chief Revenue and Analytics Officer, Vanessa Lane, shed some light on the barriers to adopting metrics. Mr. Stewart provided an interesting CEO perspective: “Historically, executive teams all had a standard set of the same metrics…
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