By Monica E. Oss, Chief Executive Officer The 2021 OPEN MINDS Management Best Practices Institute that we wrapped a couple weeks ago provided a great snapshot of what specialty health and human service provider organizations caring for complex consumers should expect as we head into the next normal. The overarching themes were efficiency, resilience, flexibility, and optimization of resources on all fronts. It was insightful to hear from a number of health plan executives on the changes they see ahead for the care of consumers with behavioral health challenges and intellectual and developmental disabilities and how they expect to work in closer partnership with provider organizations to…