By Monica E. Oss Greetings from sunny Florida! I spent the day at the mhca 2021 Winter Conference & Annual Meeting and had the opportunity to lead a discussion about planning for the soon-to-be “next normal,” in my opening keynote, Planning For Success In The “Next Normal”: The Path To Sustainability In The Post-Pandemic Market.” Much of the focus was on how provider organization executive teams should interpret the changes in the market over the past 12 months—and predict which services will grow in demand and which ones will see shrinking market share. What services are likely to decline in the year ahead? Office-based services, general…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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