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As we slowly move from crisis mode to a post-pandemic health and human service landscape, the questions for executive teams are how best to navigate that transition and what measures of organizational performance are critical for success. I got a first-hand, real-time answer to those questions last week at the 2021 OPEN MINDS Performance Management Institute. With more than 1,000 registrants, the Institute sessions were an update for thought leaders from across the country.   
In every sphere of performance there were two overarching themes—the need for a digital transformation in health care (and digital transcends . . .

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