Right Now, Experience Alone Is Not Enough For Decisionmaking

Most health and human service organizations don’t lack data. But most health and human service executive teams don’t use metrics for strategic planning and decisionmaking.
That’s my conclusion after working with dozens of organizations in the field on strategy development—and working with executive teams on making any number of critical decisions. And right now, the pandemic has given executive teams a rationalization for this practice—that the field is changing too fast to have metrics that matter for strategy. And this is more than just my observation.

Two recent surveys across multiple industries found that 63 . . .