By Monica E. Oss, Chief Executive Officer Making technology "work" was the focus of last week's 2021 OPEN MINDS Technology & Analytics Institute. And the sessions (and the many discussions) had two different directions—how does an executive sync their organizational strategy with their technology strategy and, from that technology strategy, what are the new tech functionalities that an organization needs to acquire and optimize for success? In my opening remarks, I outlined the high-level tech functionalities needed by most health and human service organizations for success in a landscape that is increasingly integrated, hybrid, and value-based (see If The Future Is Integrated, Hybrid & Value-Based—What Is Needed…