By Monica E. Oss, Chief Executive Officer The pandemic has pushed both the health and human service field and the education field to virtual service models—and I don’t think either field is really ready for the challenges. Yes, clinical professionals of provider organizations have made a dramatic pivot to delivering most services online (see Making The Virtual Care Shift Work — It’s All About The Technology). And, the majority of education services—at all levels—remain in some virtual mode (see The COVID-19 Pandemic Has Changed Education Forever. This Is How). But I see two problems. From the provider organization perspective, this pivot—with makeshift policies and procedures and patchwork infrastructure—is fine for a stopgap. But many…
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