By Monica E. Oss, Chief Executive Officer We appear to be entering the third phase of telehealth adoption. There was Telehealth 1.0, the pre-pandemic use of telehealth, with less than 0.01% of total visits delivered virtually (see Making The Virtual Care Shift Work — It’s All About The Technology). Then, there was Telehealth 2.0—the past six months—where Medicare telehealth claims rose from 13,000 to 1.4 million claims per week from March to April 2020. In the 2.0 era, 80% percent of behavioral health visits were virtual, compared to 30% of primary care visits. And now we are slowly pivoting to the post-pandemic era, Telehealth 3.0. Surprise (or not), telehealth visits in all of…
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