By Monica E. Oss We appear to be entering the third phase of telehealth adoption. There was Telehealth 1.0, the pre-pandemic use of telehealth, with less than 0.01% of total visits delivered virtually (see Making The Virtual Care Shift Work — It’s All About The Technology). Then, there was Telehealth 2.0—the past six months—where Medicare telehealth claims rose from 13,000 to 1.4 million claims per week from March to April 2020. In the 2.0 era, 80% percent of behavioral health visits were virtual, compared to 30% of primary care visits. And now we are slowly pivoting to the post-pandemic era, Telehealth 3.0. Surprise (or not), telehealth visits in all of…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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