By Monica E. Oss, Chief Executive Officer Over a decade ago, when we launched our annual OPEN MINDS Technology & Analytics Institute, electronic health records (EHR) were a growing mandate for provider organizations—but not one they embraced. The “mandate” was for functionality and data that provided a benefit to payers and health plans, but was largely an overhead cost for provider organizations (see Can Information Technology Transform Health Care?). Role forward a decade and much has changed in that equation. EHR functionality has changed, now providing a return-on-investment (ROI) for provider organizations (see Preparing For The Unknown: The EHR Functionality To Survive During & After A Pandemic…
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