By Monica E. Oss I’ve been thinking a lot more about what functionality traditional specialty provider organizations need in the “next normal” to make hybrid services a reality. The short answer—a comprehensive virtual care strategy with a digital storefront. That was my takeaway from a deep dive discussion, Utilizing Technology To Support Your Diversification Strategy, with David Strocchia, Senior Vice President and Managing Director of Netsmart Technologies (recording available until March 12 at, during our 2021 OPEN MINDS Performance Management Institute. Consumers are more comfortable with (and expect) digital services, health plans have come to expect “hybrid” service delivery, and health care systems are looking for virtual consultations and virtual…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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