Turning The Page On 2021: What Happened? What Matters?

Closing the books on one year and starting the next, I always review what happened over the past twelve months. Importantly, I try to focus on the trends hidden in the volume of all of those events. This includes identifying the new trends that have emerged and which have intensified, changed direction, or veered off on a completely different path. Browsing through literally hundreds of our news articles and market intelligence reports over the past 365 days, I noticed a few themes relevant to strategy for health and human service organizations in the new year. My takeaways:

1. The overall . . .