Executive Briefings | March 11, 2020
When It Comes To Performance Metrics, Not Any Measure Will Do
Keeping a competitive edge means performing well. But the definition of 'good performance' depends on the stakeholder (see No Common Language = No Data Sharing). The key to success for management teams of provider organizations is the ability to measure success from the customer perspective. That was the theme of the session, Key Performance Indicators . . .