By Monica E. Oss, Chief Executive Officer Over the past many months, much of health care (along with education, banking, cocktail parties, and more) has moved to telehealth. But, as I’ve written about before, telehealth in and of itself is not an innovation—and adopting telehealth in the midst of a pandemic is not an indicator that your organization has the ability to innovate (see Innovation Does Not Stop With Telehealth). An organization that quickly shifted most of their services to telehealth may be flexible and reactive—but not necessarily innovative. More importantly, I don’t think telehealth is likely to be the end of the evolution of virtual care. The next…
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