By Monica E. Oss The first electronic health records (EHRs) date back to the 1960s. And for many years, our early OPEN MINDS surveys of provider organization executives found that most organizations only implemented one function—billing (see How Do You Compare On Tech Spending & Adoption?). Roll forward a decade, EHR optimization was built around four functions—clinical, billing, scheduling, and reporting. But as we move to a health and human service landscape driven by integrated models and value-based reimbursement, the baseline for EHR functionality is more broad. The future functionality of an EHR was the focus of a discussion between Matthew M. Dorman, founder…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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