This presentation was delivered on February 14, 2019, at the 2019 OPEN MINDS Performance Management Institute. In the presentation, the speakers discussed the steps to developing applicable measures, and the uses of these measures for strategy and process management, including: The strategic importance of real-time performance management in a value-based market; best practices in building an effective KPI system; and case study presentations from organizations that have developed their own performance management system The presentation speakers included: Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS Ashley Sandoval, Associate Chief Executive Officer, Emergence Health Network Diana Salvador, Psy . . .

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