Earlier this month, the State of Pennsylvania sued Character.AI for sponsoring a chatbot that states it is a medical professional with a license (see State Sues AI Company After Bot Impersonates Doctor). A professional investigator from the Pennsylvania Department of State created a free account and searched for “psychiatry”—and chose a “doctor of psychiatry” named Emilie. Emilie stated that she went to medical school in London, was licensed in the U.K., and was now practicing in Pennsylvania and gave a Pennsylvania license number.
This isn’t the first time that Character.AI has been in trouble for creating technology that posed as fake clinical professionals. In January, Google and Character.AI settled a 2024 wrongful death lawsuit in Florida that…
-
Management Newsletter Issue
|
Referral Development In The Age Of AI: The OPEN MINDS Management Newsletter, May 2026
-
Market Intel Report
|
Medicaid Foster Care Enrollment Updates, 2022-2024: An OPEN MINDS Market Intelligence Report
-
Innovative Program Profile
|
The PASSE Program By CareSource: An OPEN MINDS Program Profile
RFPs
- Massachusetts’ City Of Boston Seeks Integrated & Standardized Assessment System For Behavioral Health & Special Education Services
- Massachusetts’ City Of Boston Seeks Integrated Behavior Rating Scale System For Autism, Attention & Social-Emotional Assessment
- Vermont Seeks Enhancing Blueprint Transformation Network Capacity: Workforce Support & System Development Through Clinical Knowledge Translation
- Hawaii Seeks Employer Of Record Services For The High Intensity Drug Trafficking Area
- Vermont Seeks Enhancing Blueprint Transformation Network Capacity: Workforce Support & System Development Through Learning Collaborations
- Vermont Seeks Enhancing Blueprint’s Transformation Network Capacity: Implementation Support Via Clinical Champions
- Pennsylvania’s City Of Philadelphia Seeks Community-Based Transportation Program Services
- California Seeks Vulnerable Victim/Survivor Services
- California Seeks Mental Health Coaching & Crisis Response Services
- Pennsylvania’s Washington County Seeks Homeless Assistance Program Services
Contract Awards
- Nevada Awards Medical Clinics For Telemedicine Kiosk Services Contract To OnMed, LLC
- Iowa Awards Trauma Informed Care Services Contract To Lutheran Services In Iowa
- Nevada Awards Virtual Early Childhood Family Engagement Program Services Contract To Waterford Institute
- Nevada Awards Multiple Coordination Only Dual Eligible Special Needs Plans (CO D-SNP) Program Services Contracts
- Arizona’s City Of Chandler Awards Five Sober Recovery Housing Services Contracts
Winning Proposals
- Hawaii Awards Community Care Services Program That Provides Behavioral Health Services To Medicaid Eligible Adults Who Have A Serious Mental Illness (SMI) Or Serious Persistent Mental Illness (SPMI) Contract To AlohaCare
- Nevada Awards Medical Clinics For Telemedicine Kiosk Services Contract To OnMed, LLC
- Federal Government Awards 988 Suicide & Crisis Lifeline Administrator Services Contract To Mental Health Association Of New York City, Inc.
- Colorado’s El Paso County Awards Domestic & Sexual Violence Services Contract To TESSA Of Colorado Springs
- Iowa Awards Trauma Informed Care Services Contract To Lutheran Services In Iowa
On-Demand Webinars & Executive Roundtables
- Breaking Down Silos: How One State Achieved 98% Faster Referral Response With Integrated Data & Coordination Tools
- Fortifying Your Strategic Vision With The Right Technological Infrastructure
- From Referral To Admission: How Automation Transforms Intake
- Federal Policy Meets Clinical Innovation: A Conversation With ASTP/ONC
- From Survival To Sustainability: Creating A Winning Strategy In An Unstable Market
Institute Presentations
- Preparing For Impact: Performance Management As A Financial Sustainability Tool
- Building Stability In Behavioral Health Through Care Delivery With RevDoc– Sponsored By RevDoc
- Reclaiming Time For Care: AI Documentation That Expands Capacity
- The Great Divide: Bridging The Gap Between Clinical & Financial Executives
- From Portals To Participation: Provider Insights On Digital Engagement, Adoption & Performance– Sponsored By Cantata Health Solutions
Market Intelligence Reports
- Medicaid Foster Care Enrollment Updates, 2022-2024: An OPEN MINDS Market Intelligence Report
- Medicaid Demonstration & Care Management Waivers: An OPEN MINDS Market Intelligence Report
- Trends In Affordable Care Act Health Insurance Marketplace Enrollment: An OPEN MINDS Market Intelligence Report
- Medicaid Home & Community-Based Services Waivers Covering The I/DD Population: An OPEN MINDS Market Intelligence Report
- Medicaid Care Coordination Initiatives—A State-By-State Guide: An OPEN MINDS Market Intelligence Report
Upcoming Executive Events
Upcoming Institutes
-
The 2026 OPEN MINDS Strategy & Innovation Institute
June 09 – June 11, 2026 – New Orleans, Louisiana
-
The 2026 OPEN MINDS Service Excellence Institute
August 11 – August 13, 2026 – San Francisco, California
-
The 2026 OPEN MINDS Executive Leadership Retreat
September 29 – October 01, 2026 – Gettysburg, Pennsylvania
-
The 2026 OPEN MINDS Technology & Analytics Institute
October 27 – October 29, 2026 – Philadelphia, Pennsylvania
-
The 2027 OPEN MINDS Performance Management Institute
February 16 – February 18, 2027 – Clearwater Beach, Florida
Upcoming Executive Summits
-
The 2026 OPEN MINDS Autism & I/DD Summit
June 10, 2026 – New Orleans, Louisiana -
The 2026 OPEN MINDS Government Health & Human Services Executive Summit
June 11, 2026 – New Orleans, Louisiana -
The 2026 OPEN MINDS Aging Services & Supports Summit
August 12, 2026 – San Francisco, California -
The 2026 OPEN MINDS Health & Human Services Workforce Best Practices Summit
September 30, 2026 – Gettysburg, Pennsylvania -
The 2026 OPEN MINDS CFO Summit
October 1, 2026 – Gettysburg, Pennsylvania -
The 2026 OPEN MINDS CEO Tech & AI Summit
October 28, 2026 – Philadelphia, Pennsylvania -
The 2026 OPEN MINDS Addiction & SUD Summit
October 29, 2026 – Philadelphia, Pennsylvania -
The 2027 OPEN MINDS Whole Person Care Summit
February 17, 2027 – Clearwater Beach, Florida -
The 2027 OPEN MINDS Workforce AI Summit
February 18, 2027 – Clearwater Beach, Florida
Upcoming Best Practice Seminars
-
MA&A Strategy For A Shifting Market: The 2026 OPEN MINDS Seminar On Planning & Succeeding in Increasing Scale
June 9, 2026 – Virtual Event -
Improving Consumer Experience: The 2026 OPEN MINDS Executive Seminar On Creating Better Engagement & Increasing Revenue
June 9, 2026 – New Orleans, Louisiana -
Optimizing Health Plan Contracting: The 2026 OPEN MINDS Executive Seminar On Building Referrals, Revenue & Margins
August 11, 2026 – San Francisco, California -
Portfolio Management To Optimize Organizational Performance: The 2026 OPEN MINDS Executive Seminar On How To Build A Service Line Portfolio For the Future
August 11, 2026 – San Francisco, California -
Strategic Planning For Times Of Uncertainty: The 2026 OPEN MINDS Seminar On Nimble Data-Driven Planning
September 29, 2026 – Gettysburg, Pennsylvania -
Finding An EHR For Your Future: The 2026 OPEN MINDS Best Practices Seminar On EHR Selection, Implementation & Optimization
October 27, 2026 – Philadelphia, Pennsylvania -
Creating A Winning Tech Strategy: The 2026 OPEN MINDS Seminar On Building A Digital Transformation Roadmap
October 27, 2026 – Philadelphia, Pennsylvania -
Building A Data-Driven Organization: The 2027 OPEN MINDS Seminar On Making Metrics-Based Management Work
February 16, 2027 – Clearwater Beach, Florida -
Measuring & Managing Financial Strength: The 2027 OPEN MINDS Seminar On A Framework For Improving Financial Resilience
February 16, 2027 – Clearwater Beach, Florida
Upcoming Webinars
-
No Perfect Platform: How Scalable Automation Is Optimizing Performance Across Suboptimal Systems and Workflows
May 19, 2026 – Virtual Event -
Health Plan Strategies For Managing Behavioral Health Benefits: Insights From A National Survey
May 20, 2026 – Virtual Event
Upcoming Circle Elite Executive Roundtables
-
Transforming Adolescent Residential Services: The New Hope Case Study
June 1, 2026 – Virtual Event -
Designing A Measurable, Outcome-Driven Value-Based Care Model: The Community Health Network (MyCHN) Case Study
June 15, 2026 – Virtual Event -
Technology As Capacity & Quality Multiplier: The Monarch Case Study
June 22, 2026 – Virtual Event -
Correcting The Mistakes That Undermine Strategy Execution: The Adelphoi Case Study
June 29, 2026 – Virtual Event -
Turning AI Into Clinical Advantage: The Christian Children’s Home of Ohio Case Study
July 20, 2026 – Virtual Event -
Building A Crisis Response Ecosystem: The Connections Health Solutions Case Study
July 27, 2026 – Virtual Event -
Building A Culture Of Safety To Transform Care: The Traumatic Stress Institute & RWJBarnabas Health Case Study
August 3, 2026 – Virtual Event -
Building A Crisis Response Ecosystem: The Connections Health Solutions Case Study
August 17, 2026 – Virtual Event
Innovative Program Profiles
- Career Pathway Connections By Easterseals New Jersey: An OPEN MINDS Program Profile
- The PASSE Program By CareSource: An OPEN MINDS Program Profile
- Family Centered Treatment (FCT) By Pressley Ridge: An OPEN MINDS Program Profile
- Structured Psychotherapy for Adolescents Responding to Chronic Stress (SPARCS) By OMNI: An OPEN MINDS Program Profile
- The Seven Challenges Program By OMNI: An OPEN MINDS Program Profile
News Wire
- Primary Care Visit Rates Among Medicare Beneficiaries Declined 10% Between 2017 & 2023
- U.S. Health Insurance Enrollment Declined By 2.3 Million Between 2024 & 2025
- Flint, Michigan Infant Cash Transfer Program Linked To 32% Reduction In Child Protective Services Investigations
- CMS Imposes Nationwide Six-Month Moratorium On New Hospice & Home Health Enrollment
- SAMHSA Updates MOUD Guidance, Says Medication-Only Opioid Treatment Models Are Insufficient
- Pennsylvania Sues Character.AI After Chatbot Impersonates Licensed Physician
- El Dorado County Awards $35 Million Psychiatric Facility Contract To Telecare
Market Updates
- Alesis LLC Announces Joint Venture With First Sleep Center For Alesis OSA1 Treatment Of The Root Cause Of Most Sleep Apnea
- Alzheimer’s Association Launches (Re)think Your Brain To Drive Early Action On Brain Health
- University Of Missouri Opens Thompson Center For Autism & Neurodevelopment
- One More Child Expands Foster Care Licensing To Hillsborough County, Florida
- Recovery Center USA Agrees To A $15.2 Million Civil Judgment To Resolve Medicaid Fraud Allegations Related To Its Children’s Day Treatment Programs Serving Two States
Management Newsletter
Industry Resources
- CMS Could Strengthen Medicare Program Safeguards To Prevent & Detect Potentially Improper Payments For Virtual Check-In & E-Visit Services
- Maryland Senate Bill 323 Juvenile Court – Jurisdiction, Detention & Confinement (Youth Charging Reform Act)
- Contract Year 2027 Medicare Advantage & Part D Final Rule
- Bessey v. Nebraska
- Medicare Advantage Organizations, Prescription Drug Plan Sponsors, & Other Interested Parties: Announcement Of Calendar Year (CY) 2027 Medicare Advantage (MA) Capitation Rates & Part C & Part D Payment Policies
- Utah Office Of Homeless Services 2025 Annual Data Report: Key Findings
- Medicare, Medicaid & Children’s Health Insurance Programs: Announcement Of Nationwide Temporary Moratorium On Enrollment Of Hospices