Earlier this year, violence in health care facilities became a local reality here in central Pennsylvania (see Officer Killed In UPMC Memorial Hospital Shooting, Hostage Situation; Multiple Injured). But this tragedy at our local hospital is unfortunately just an example of a larger trend.
In a recent survey of health care workers—The State Of Healthcare Worker Safety—43% reported having experienced a physical assault by a consumer. In addition, 85% have experienced verbal harassment from consumers; 48% have experienced drug-related aggression from consumers; 21% have experienced aggression from a consumer toward another consumer; and 8% have been in an active shooter situation. Given that, it is not surprising that 20% of female health care workers and 13% of male health…
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Management Newsletter Issue
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Meeting Chaos With An Affiliation Strategy: The OPEN MINDS Management Newsletter, October 2025
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Market Intel Report
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Largest Health Plans, By Estimated Enrollment Through December 2024: An OPEN MINDS Market Intelligence Report
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Innovative Program Profile
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Deaf Respite By Advocates: An OPEN MINDS Program Profile
RFPs
- Â Georgia’s City Of Sandy Springs Seeks Nonprofit Arts & Recreation Grant Services
- Vermont Seeks Cost Settlement & Cost Report Review Services
- Louisiana Seeks Statewide Interpreter Mentorship Program Services
- Louisiana Seeks Communication Access Services For Individuals Who Are Deaf, DeafBlind & Hard Of Hearing
- Louisiana Seeks Regional Support Centers For The Deaf
- Colorado’s Douglas County Seeks Pre-Employment & Fitness For Duty Evaluation Services
- New York Seeks Ambulance Simulator Services
- New York Seeks Children’s Community Residence For Transition Age Youth With Or At Risk Of Child Welfare Involvement Services -Round 2
- New York Seeks Office Of Professional Medical Conduct Medical Coordinator Services
- New York’s Seneca County Seeks Correctional Facility Medical Doctor Services
Contract Awards
- Nebraska Awards Call Center Support For Unemployment Insurance Services Contract To North End Teleservices, LLC
- New Jersey Awards One-Stop Career Services WIOA Title 1-B Adult, Dislocated Worker & Youth Services Contract To Salem County Vocational Technical Schools
- Alaska Awards Culturally Relevant 988 Messaging Materials Development Services Contract To Future Elder, Inc.
- Maine Awards Family Peer Support Statewide Network Services Contract To Kennebec Mental Health Associates dba Kennebec Behavioral Health
- Maine Awards Two Network Of Behavioral Health Crisis Receiving Centers Contracts
Winning Proposals
- California’s Yuba County Awards Child & Family Team Services Contract To Victor Community Support Services, Inc.
- New Hampshire Cancels 988 Suicide & Crisis Lifeline Services Contract
- Oregon’s Washington County Awards Two Support Group & Counseling Services For Family & Friend Care Partners Contracts
- Nevada Awards Child Parent Psychotherapy Learning Collaborative Trainer Services Contract To Woodliff Counseling & Consulting, LLC
- Texas Awards TX CASA Collaborative Family Services Contract To Texas CASA, Inc.
On-Demand Webinars & Executive Roundtables
- Layers of Denial Prevention: Shift Your Focus from Working Denials to Preventing Them
- From Pressure To Possibility: Reimagining Growth Strategies In Behavioral Health
- AI In Behavioral Health: Ethics, Innovation, & Real-World Applications
- Behavioral Health Drug Trends: 2025 Mid-Year Check In
- AI In Action: Build Trust, Engagement & Impact In Human Services
Institute Presentations
- Lead Like It’s 1863: Timeless Lessons For Navigating Through Uncertainty
- Strategies For Strengthening & Diversifying Revenue Sources: The Monarch Case Study
- Challenges During Times Of Turbulence: The Pickett’s Charge Case Study & Battlefield Tour
- Systems Upgrades: A Functional Checklist For Buying The Right Systems For Your Organization
- Creating A Merger Strategy For Turbulent Times: A Managing Through Chaos Roundtable Discussion
Market Intelligence Reports
- Largest Health Plans, By Estimated Enrollment Through December 2024: An OPEN MINDS Market Intelligence Report
- The 2025 Federal Budget Reconciliation Bill (H.R.1 – One Big Beautiful Bill Act): Implications For The Health & Human Service Field
- Health Plan Enrollment Of Consumers With Serious Mental Illnesses: An OPEN MINDS Market Intelligence Report
- The Medicare Accountable Care Organization Update: An OPEN MINDS Market Intelligence Report
- Foster Care Enrollment In Medicaid Managed Care, 2018 & 2022: The 2024Â OPEN MINDSÂ Market Intelligence Report
Upcoming Executive Events
Upcoming Institutes
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The 2025 OPEN MINDS Technology & Analytics Institute
October 21 – October 23, 2025 – Philadelphia, Pennsylvania
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The 2026 OPEN MINDS Performance Management Institute
February 10 – February 12, 2026 – Clearwater Beach, Florida
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The 2026 OPEN MINDS Strategy & Innovation Institute
June 09 – June 11, 2026 – New Orleans, Louisiana
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The 2026 OPEN MINDS Service Excellence Institute
August 11 – August 13, 2026 – San Francisco, California
Upcoming Executive Summits
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The 2025 OPEN MINDS CEO Tech & AI Summit
October 22, 2025 – Philadelphia, Pennsylvania -
The 2026 OPEN MINDS Whole Person Care Summit
February 11, 2026 – Clearwater Beach, Florida -
The 2026 OPEN MINDS Workforce AI Summit
February 12, 2026 – Clearwater Beach, Florida -
The 2026 OPEN MINDS Autism & I/DD Summit
June 10, 2026 – New Orleans, Louisiana -
The 2026 OPEN MINDS CFO Summit
June 11, 2026 – New Orleans, Louisiana -
The 2026 OPEN MINDS Aging In Place Summit
August 12, 2026 – San Francisco, California
Upcoming Best Practice Seminars
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Finding An Electronic Health Record System For Your Future: The 2025 OPEN MINDS Seminar On Best Practices In EHR Selection, Contracting & Optimization
October 21, 2025 – Philadelphia, Pennsylvania -
Best Practices For Investing In Technology & AI: The 2025 OPEN MINDS Executive Seminar On Maximizing Your Tech’s ROI For Future Competitive Advantage
October 21, 2025 – Philadelphia, Pennsylvania -
Building A Data-Driven Organization: The 2026 OPEN MINDS Seminar On Making Metrics-Based Management Work
February 10, 2026 – Clearwater Beach, Florida -
Measuring & Managing Financial Strength: The 2026 OPEN MINDS Seminar On A Framework For Improving Financial Resilience
February 10, 2026 – Clearwater Beach, Florida -
MA&A Strategy For A Shifting Market: The 2026 OPEN MINDS Seminar On Planning & Succeeding in Increasing Scale
June 9, 2026 – Virtual Event -
Best Practice Marketing Planning: The 2026 OPEN MINDS Seminar On Making Your Growth Strategy A Reality
June 9, 2026 – New Orleans, Louisiana -
Optimizing Health Plan Contracting: The 2026 OPEN MINDS Executive Seminar On Building Referrals, Revenue & Margins
August 11, 2026 – San Francisco, California -
Portfolio Management To Optimize Organizational Performance: The 2026 OPEN MINDS Executive Seminar On How To Optimize, Retire & Build A Service Line Portfolio For the Future
August 11, 2026 – San Francisco, California
Upcoming Webinars
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AI ROI In Documentation: Today’s Measures, Tomorrow’s Impacts
October 29, 2025 – Virtual Event -
An Executive Perspective: How AI Is Shaping The Future Of Integrated Care
November 18, 2025 – Virtual Event
Upcoming Circle Elite Executive Roundtables
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Strategic Content Marketing As An Imperative For Brand & Referral Growth: The I Am Boundless Case Study
October 30, 2025 – Virtual Event -
Building Compassionate, Engaged Teams For A Culture That Matters: The New Hope Treatment Centers Case Study
November 6, 2025 – Virtual Event -
From RCM Leakage To Revenue Growth Engine: The “Multi-Payer Playbook” With Coleman Health Services
November 13, 2025 – Virtual Event -
Building A Crisis Response System In Rural Vermont: The Northeast Kingdom Human Services Case Study
November 20, 2025 – Virtual Event
Organizational Profiles
- Children’s Home Of Jefferson: An OPEN MINDS Organizational Profile
- Bost: An OPEN MINDS Organizational Profile
- Mental Health Resources, Inc.: An OPEN MINDS Organizational Profile
- United Counseling Service of Bennington County: An OPEN MINDS Organizational Profile
- Tarzana Treatment Centers: An OPEN MINDS Organizational Profile
Innovative Program Profiles
- Deaf Respite By Advocates: An OPEN MINDS Program Profile
- Autism Welcoming By Advocates: An OPEN MINDS Program Profile
- La Bodega HCV Care & Treatment Program By ECMC: An OPEN MINDS Program Profile
- The Living Room By Advocates: An OPEN MINDS Program Profile
- Friendship Project By Advocates: An OPEN MINDS Program Profile
News Wire
- Arizona Pauses Newly Updated Needs Assessment For Children With Developmental Disabilities
- About 56.7% Of Medicare Beneficiaries Eligible For The Medicare Savings Programs Enrolled
- In California, Significant Rural/Urban Disparities Existed In 2021 Access To Active Buprenorphine Prescribers
- Fewer Physicians Now Say They Intend To Leave Their Current Health Care Organizations Within The Next Two Years
- Delaware Rolling Out Statewide Behavioral Health Coordination Platform
- More U.S. Women Are Having Fewer Children
- CMS Denies Matching Funds For Managed Care Payments For Emergency Medicaid Coverage For Immigrants Ineligible For Full Benefits
Market Updates
- NCDHHS, Trillium Health Resources Host Ribbon Cutting For New Behavioral Health Urgent Care Center In Pitt County
- Tellihealth Advances Evelyn Platform To Drive Intelligent, Integrated Care
- Moberg Analytics Launches AI Platform For Brain Injury Care
- Shoppers Drug Mart Opens Doors To Seven Pharmacy Care Clinics In Surrey, British Columbia
- Three Leading Health Systems Join The Aegis Digital Consortium To Build & Deploy Healthtech Solutions
Management Newsletter
Industry Resources
- National Health Care Fraud Takedown Results In 324 Defendants Charged In Connection With Over $14.6 Billion In Alleged Fraud
- Fact Sheet: President Donald J. Trump Announces First Deal To Bring Most-Favored-Nation Pricing To American Patients
- RE: Medicaid Managed Care Payments & Emergency Medical Condition Coverage For Aliens Ineligible For Full Medicaid Benefits
- Arizona Long-Term Care System Emergency Rule & Policy For Minor Children: Frequently Asked Questions
- Arizona DES/DDD Division Operations Policy 3001 Family Members As Paid Providers
- Arizona DES/DDD September 4, 2025 Public Forum Presentation Related To Planning Meeting & Assessment Changes Including Parents As Paid Caregivers
- Enrolled CS/CS/HB 1103 (2025) – Services For Individuals With Developmental Disabilities