Is It Over Yet?

As the pandemic crisis continues without a clear end in sight, one of the big issues for managers is how to address the negative effects of the crisis on the workforce. It’s one thing to manage through this for a few months—it’s another situation to contemplate dealing with it all for six more months!

The situation is forcing managers of provider organizations to think more about how to address some of the pandemic-specific morale issues. There are two types of worker situations. There are “essential” workers that are delivering in-person services to consumers. And there . . .