Executive Briefings | April 3, 2017
The Performance Competency & Culture Gap In Non-Profit Management Teams
I read the piece written by my colleague Monica E. Oss about the importance of managing to your customer's performance expectations — What ‘Performance’ Should Your Team Care About? Look At Your Health Plan’s Contract — and thought about the challenges of making that a reality in the non-profit organizations that I work with.
From a management perspective, many non-profit organizations are struggling with the basics of Medicaid reimbursement and fee-for-service contracting with health plans. The move toward . . .