The Convenience Economy

On-demand and same-day services are now the norm in entertainment, in banking, in retail—but not in health care. The field hasn’t caught up to;the possibilities of;consumer-facing use of technology.;In fact, nearly half (48.4%) of consumers;report experiencing;scheduling challenges and poor;communication with;their health;care provider organizations, according to a recent survey,;Consumer Experience In Healthcare.

For health care provider organizations, websites and social media communication matter.;Nine in 10 consumers report that a provider organization’s online presence influences . . .