The New Year’s resolution for every executive should be to help their organizations become "superballs.” Superballs, a toy from my youth, are an amazing feat of science. Due to their “uber elastic” synthetic rubber, superballs immediately recover their original shape after impact while simultaneously reversing their spin. No matter how hard you slam a superball into the ground, it just bounces higher (and one piece of legend—the name “Super Bowl” was inspired by the superball).

So, what do superballs have to do with the management of health and human service organizations? Ideally, every organization should have resilience—the . . .

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Chronic Disease Management

The chronic disease management market encompasses consumers with chronic, complex conditions such as chronic kidney disease, diabetes, and heart disease. The challenges faced in this market are often compounded by the need for social services and supports. For provider organizations and health systems managing consumers with chronic conditions, a significant challenge that remains is addressing the rising cost of care for this population. As a result, payers are focusing on reducing the spend by increasing integrated models of care coordination across medical, behavioural, pharmacy, and social support systems. These new market forces are creating strategic opportunities for provider organizations that are serving this population.


Among Japanese adults with chronic pain, 17.1% screened positive for attention-deficit/hyperactivity disorder (ADHD), according to a recent study. The estimated ADHD prevalence among the general population of Japanese adults is 1.65%, compared to 17.1% among those with persistent chronic pain. The highest rate of ADHD-positive screenings, 27.4%, was among those who reported average pain levels of 9 or 10 on a 10-point pain severity scale. The data came from 958 adults who were first-time visitors… Read