The consumer health care experience isn’t what it used to be. Consumers are increasingly (and rapidly) turning to artificial intelligence (AI) for health information.

Almost two-thirds (65%) of consumers use AI tools to meet some of their health care needs. This includes finding answers to everyday health questions (55%), using AI for specialized health care like mental health or dermatology (47%), and addressing urgent health concerns (37%). Those were the findings of a recent survey – 300,000 Voices … And What They Tell Us About The Next Era Of Global Change. What is striking is that those percentages are up 27%, 34%, and 24%, respectively, from 2023 to 2025.

What is notable is that the use of these digital tools varied…