Online reviews matter—no matter how annoying or problematic. How much is the question. Studies of consumer use of online reviews in selecting provider organizations and clinicians vary. One study found the rate to be 73% of consumers (see The Role Of Tracking Reviews In The Age Of Healthcare Consumerism). Another, 59% (see Consumer Experience In Healthcare).
The question for provider organization executive teams is how to affect those online reviews. The factors that go into online reviews of health care services was the focus of a recent study—Online Reviews Of Health Care Facilities.
An analysis of 1,099,901 reviews of 138,605 U.S. provider organizations between 2017 and 2023 found that the mean start…
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Management Newsletter Issue
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The Digital Transformation Plan: The OPEN MINDS Management Newsletter, November 2025
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Market Intel Report
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Medicaid Home & Community-Based Services Waivers Covering The I/DD Population: An OPEN MINDS Market Intelligence Report
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Innovative Program Profile
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Deaf Respite By Advocates: An OPEN MINDS Program Profile
RFPs
- Missouri’s St. Louis County Seeks WIOA Fiscal Agent Services
- Mississippi’s Lamar County Seeks ACT Workkeys Bootcamp/Review Services
- Mississippi’s Leake County Seeks Student Tutorial Services
- Minnesota Seeks Chaplaincy Services
- New York Seeks Life & Disability Insurance Services
- New York Seeks Medical Document Translation Services For Limited English Proficiency
- New York Seeks Youth Safe Spaces (Round 2)
- Tennessee’s Shelby County Seeks Ending The HIV Epidemic Services
- Tennessee’s Shelby County Seeks Prisoner Transportation Services
- California’s Kern County Seeks Nutrition Programs For Seniors Efficiency/Operational Audit Services
Contract Awards
- Wisconsin Awards Virtual Reality Software For Law Enforcement Contract To Operator XR, LLC
- California’s Crescent City Awards Permanent Local Housing Allocation (PLHA) & Prohousing Incentive Program (PIP) Services Contract To Community System Solutions
- Nevada Awards Government Accounting Services & Medicaid Auditing Contract To Myers & Stauffer, LC
- Nebraska Awards Administrative Support Services For The Employee Health Care Medical Benefit Plans Contract To Blue Cross & Blue Shield Of Nebraska, Inc.
- Nebraska Awards Administrative Support Services For The Employee Health Care Prescription Drug Benefit Plans Contract To Blue Cross & Blue Shield Of Nebraska, Inc.
Winning Proposals
- New York’s Westchester County Awards Medical Messaging Software Services Contract To Teletask, Inc.
- Wisconsin Awards Virtual Reality Software For Law Enforcement Contract To Operator XR, LLC
- California’s Crescent City Awards Permanent Local Housing Allocation (PLHA) & Prohousing Incentive Program (PIP) Services Contract To Community System Solutions
- California’s Santa Cruz County Awards CalAIM Justice-Involved Pre-Release Medi-Cal Application Outreach Services Contract To Community Bridges, Inc.
- Virginia’s City Of Chesapeake Cancels Nutritionist Services Contract
On-Demand Webinars & Executive Roundtables
- An Executive Perspective: How AI Is Shaping The Future Of Integrated Care
- AI ROI In Documentation: Today’s Measures, Tomorrow’s Impacts
- The Next Phase Of AI In Behavioral Health: Putting Clinical Judgment Back In Charge
- Navigating The Economics Of Value-Based Contracting
- Layers of Denial Prevention: Shift Your Focus from Working Denials to Preventing Them
Institute Presentations
- What Now? What Next? The Tech Formula For Financial Sustainability
- The Tech-Enabled Provider Organization: The 2025 OPEN MINDS Technology Adoption Survey–Sponsored By Eleos Health
- Supporting Independence At Home: The Inglis Wraparound Approach To Aging In Place
- Addressing Financial Sustainability: Executing – And Paying For – Multi-Layered Systems Upgrades
- Making Digital Transformation A Reality: A Managing Through Chaos Roundtable Discussion
Market Intelligence Reports
- Medicaid Home & Community-Based Services Waivers Covering The I/DD Population: An OPEN MINDS Market Intelligence Report
- Medicaid Care Coordination Initiatives—A State-By-State Guide: An OPEN MINDS Market Intelligence Report
- Largest Health Plans In Each State By Estimated Enrollment: An OPEN MINDS Market Intelligence Report
- Largest Health Plans, By Estimated Enrollment Through December 2024: An OPEN MINDS Market Intelligence Report
- The 2025 Federal Budget Reconciliation Bill (H.R.1 – One Big Beautiful Bill Act): Implications For The Health & Human Service Field
Upcoming Executive Events
Upcoming Institutes
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The 2026 OPEN MINDS Performance Management Institute
February 10 – February 12, 2026 – Clearwater Beach, Florida
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The 2026 OPEN MINDS Strategy & Innovation Institute
June 09 – June 11, 2026 – New Orleans, Louisiana
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The 2026 OPEN MINDS Service Excellence Institute
August 11 – August 13, 2026 – San Francisco, California
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The 2026 OPEN MINDS Executive Leadership Retreat
September 29 – October 01, 2026 – Gettysburg, Pennsylvania
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The 2026 OPEN MINDS Technology & Analytics Institute
October 27 – October 29, 2026 – Philadelphia, Pennsylvania
Upcoming Executive Summits
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The 2026 OPEN MINDS Whole Person Care Summit
February 11, 2026 – Clearwater Beach, Florida -
The 2026 OPEN MINDS Workforce AI Summit
February 12, 2026 – Clearwater Beach, Florida -
The 2026 OPEN MINDS Autism & I/DD Summit
June 10, 2026 – New Orleans, Louisiana -
The 2026 OPEN MINDS CFO Summit
June 11, 2026 – New Orleans, Louisiana -
The 2026 OPEN MINDS Aging In Place Summit
August 12, 2026 – San Francisco, California -
The 2026 OPEN MINDS Health & Human Services Workforce Best Practices Summit
September 30, 2026 – Gettysburg, Pennsylvania -
The 2026 OPEN MINDS CEO Tech & AI Summit
October 28, 2026 – Philadelphia, Pennsylvania
Upcoming Best Practice Seminars
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Building A Data-Driven Organization: The 2026 OPEN MINDS Seminar On Making Metrics-Based Management Work
February 10, 2026 – Clearwater Beach, Florida -
Measuring & Managing Financial Strength: The 2026 OPEN MINDS Seminar On A Framework For Improving Financial Resilience
February 10, 2026 – Clearwater Beach, Florida -
MA&A Strategy For A Shifting Market: The 2026 OPEN MINDS Seminar On Planning & Succeeding in Increasing Scale
June 9, 2026 – Virtual Event -
Best Practice Marketing Planning: The 2026 OPEN MINDS Seminar On Making Your Growth Strategy A Reality
June 9, 2026 – New Orleans, Louisiana -
Optimizing Health Plan Contracting: The 2026 OPEN MINDS Executive Seminar On Building Referrals, Revenue & Margins
August 11, 2026 – San Francisco, California -
Portfolio Management To Optimize Organizational Performance: The 2026 OPEN MINDS Executive Seminar On How To Optimize, Retire & Build A Service Line Portfolio For the Future
August 11, 2026 – San Francisco, California -
Strategic Planning For Times Of Uncertainty: The 2026 OPEN MINDS Seminar On Nimble Data-Driven Planning
September 29, 2026 – Gettysburg, Pennsylvania -
Finding An EHR For Your Future: The 2026 OPEN MINDS Best Practices Seminar On EHR Selection, Implementation & Optimization
October 27, 2026 – Philadelphia, Pennsylvania -
Creating A Winning Tech Strategy: The 2026 OPEN MINDS Seminar On Building A Digital Transformation Roadmap
October 27, 2026 – Philadelphia, Pennsylvania
Upcoming Webinars
- There are currently no Upcoming Webinars. Please check again soon for more events.
Upcoming Circle Elite Executive Roundtables
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The Evolving Role Of Counties In Oversight & Service Delivery In Behavioral Health
December 11, 2025 – Virtual Event -
Building A Trauma-Informed Culture: The Youth Home Case Study
December 18, 2025 – Virtual Event -
A Blueprint For Cross-System Homelessness Response & Behavioral Health Innovation: The Safe Options Support Program & CBC Hub Case Study
January 8, 2026 – Virtual Event -
Strengthening Teams With Connection-Driven Leadership & Intentional Practice: The Omni Family Institute Case Study
January 22, 2026 – Virtual Event -
A Roadmap For Strategic Financial Management & Executive Readiness
January 29, 2026 – Virtual Event -
Moving Crisis Care ‘Upstream’: The Family Service League Case Study
February 5, 2026 – Virtual Event -
CFO As Architects Of Value: Creating A Service Line Expense & Revenue Model
February 19, 2026 – Virtual Event -
Building A New Service Line: The Diagnostic Checklist & Leadership Intervention Playbook
February 26, 2026 – Virtual Event -
A Replicable Framework For Tech Adoption In I/DD Services: The NuPath Case Study
March 5, 2026 – Virtual Event -
‘Strategic Productivity’ In A Hybrid Care Environment: The Southwest Behavioral & Health Services Case Study
March 12, 2026 – Virtual Event
Organizational Profiles
- Children’s Home Of Jefferson: An OPEN MINDS Organizational Profile
- Bost: An OPEN MINDS Organizational Profile
- Mental Health Resources, Inc.: An OPEN MINDS Organizational Profile
- United Counseling Service of Bennington County: An OPEN MINDS Organizational Profile
- Tarzana Treatment Centers: An OPEN MINDS Organizational Profile
Innovative Program Profiles
- Day Services-Kenmore Club By RACSB: An OPEN MINDS Program Profile
- Deaf Respite By Advocates: An OPEN MINDS Program Profile
- Autism Welcoming By Advocates: An OPEN MINDS Program Profile
- La Bodega HCV Care & Treatment Program By ECMC: An OPEN MINDS Program Profile
- The Living Room By Advocates: An OPEN MINDS Program Profile
News Wire
- Oklahoma City Community Assessment Reveals Significant Behavioral Health Service Needs
- San Francisco Helps Those Living In Large Vehicles Move Into Permanent Housing Faster With ‘Unit Hold’ Program
- People With Autism More Likely To Report Suicide-Related Behaviors & Psychological Distress
- Pennsylvania Authorizes County Jails To Use Unspent Vivitrol Funds On Methadone & Suboxone
- Idaho Department of Health & Welfare To Transition To Comprehensive Medicaid Managed Care
- Nearly Half Of U.S. Adults Receiving Mental Health Outpatient Care Used Telehealth From 2021 To 2022
- About Half Of The 5.1 Million Medicaid Beneficiaries Who Use Home Care Are Enrolled In A Waiver
Market Updates
- LG Launches New Digital Health Venture, ReliefAI Health, To Tackle Critical Challenges Of Mental Health
- Talkspace Awarded Sourcewell Cooperative Purchasing Contract Renewal For Virtual Behavioral Health Therapy & Related Services
- Presbyterian Homes & Services Selects K4Connect To Advance Digital Integration Strategy Across Its Senior Living Communities
- Northwell Health & K Health Launch AI-Powered Virtual Primary Care Platform
- Behavioral Health Urgent Care Opening In Canton, Ohio
Management Newsletter
Industry Resources
- Letter: Moratorium For Minnesota 245D Licensed Home & Community-Based Services
- U.S. Department Of Health & Human Services Artificial Intelligence Strategy
- Pennsylvania Act No. 45 Of 2025
- Treatment For Pediatric Gender Dysphoria: Review Of Evidence & Best Practices
- San Francisco Department Of Homelessness & Supportive Housing Vehicular Homelessness Strategy & Permitting Program-Frequently Asked Questions
- Fact Sheet: Department Of Education & Department Of State International Education & Foreign Language Studies Partnership
- Fact Sheet: Department Of Education & Department Of Health & Human Services Child Care Access Means Parents In School Partnership