OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Cover Story Some fifteen years ago as a newly licensed clinician, I accepted a position with a managed behavioral health program. The organization was pretty large for its time – about 600,000 covered lives and still growing. I was directed to a shiny cubicle among many furnished with a computer and a state-of-the-art telephonic headset. I spent my first few days observing "intake workers" – master's level clinicians not yet licensed – answer telephone calls from insureds seeking services . . .
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